Measuring success


Setting clear goals and measuring success are a key part of every client’s coaching programme.


I use a combination of external and internal measures to assess the success of a coaching programme.

External measures will include things that the client is likely to be measuring already and has some ability to directly influence, e.g. increased income/revenue, obtaining a promotion or improved performance feedback.

Internal measures can include changes in the client's self-awareness and awareness of others, shifts in thinking that create more effective actions and shifts in the client’s emotional state that inspire confidence.




Milda Zolubaite Nutritional Therapist, Emotional Eating Specialist
Nutrition Path

Jayne is the perfect coach- focused, inspirational, supportive and most importantly- a really lovely person.

Jayne helped me get really clear about how I want my business to be and lay down some excellent strategy foundations. Finally, I know what to focus on in my business and I don't get distracted by the abundance of opportunities anymore or get overwhelmed. Highly recommend.


Kate Vickery Account Director

Jayne’s strengths as a coach are founded in her ability to listen and really understand both the person and context, and her ability to build a trusting relationship. Jayne’s broad experience helps her understand and relate to different people and situations, whilst remaining objective and challenging.

Jayne is focused on making a real difference and adapting to the needs of the client as oppose to having a set formula or way of working. She is very self-aware and comfortable sharing relevant experiences and learning.

 Crispin Beale CEO
Provident Private Equity Partners

Jayne acted as my leadership coach at Royal Mail and provided me with invaluable assistance and guidance that helped me gain promotion to Director level and develop to take on a Chief Executive role. I am grateful to Jayne for her support and have no hesitation in recommending her skills in this area. I would welcome the opportunity to work with Jayne again in the future.

Jane Heath Senior HRBP
Royal Mail

Working with Jayne is always tremendous fun, but equally she always adds real value and I can recommend her both as a coach and an OD specialist. 

David Stephenson Organisation Effectiveness
BAE Systems

Jayne is a joy to work with, always the consummate professional, but also brings real energy, vitality and fun to any assignment.

Steve Thomas MD
Grass Routes re. RYLA - Youth Coaching

Jayne has proven to be enthusiastic, hard working, intelligent and innovative. She has real grit and enjoys a challenge. I have no hesitation in recommending her.

Helen Hodgkinson HR Director

Jayne is one of the most creative and pragmatic business consultants I have worked with. She grasps complex business issues, develops pragmatic people solutions and delivers them on time, on budget and with solutions that work. Jayne can work from board level to front line and vice versa easily and has a personable and professional approach that works and works well

Marcia Murphy Head of OD & Change
British Airways

I wouldn’t hesitate to recommend Jayne to any organisation seeking to get the best from its people. Jayne doesn’t come with a set of predetermined solutions; she puts the necessary time into fully understanding the culture and quirks of the organisation she’s working with, and then applies her experience and her creative abilities to devise plans that really work and make a demonstrable impact. Jayne is entirely focused on results, but she also practises what she preaches - involving and inspiring people along the way so the ownership lies in the right place.


Leandro Herrero Chief Organisation Architect, CEO
The Chalfont Project Ltd & Viral Change Global LLP

I have the pleasure of working with Jayne within the portfolio of consulting services of The Chalfont Project, both in Viral Change programmes of large scale behavioural and cultural change, and Collective Leadership. This is going on for many years now. She is a great colleague who has a great mind and brings clear critical thinking to the table. Our clients love her and I have no trouble to understand why!

Jayne combines the skills and character needed for a very personal relationship, such as in coaching, with the ones required in large group interventions and sophisticated long term programmes such as Viral Change. In my view, this combination is far from common.

Ronan Dunne CEO
Telefonica UK

I have been impressed by the focus Jayne places on engaging and building relationships with our leaders across the UK business.  She has an inquisitive approach to understand the commercial landscape in the business and translate this into simple solutions.  Jayne was our UK lead to shape thinking around culture and developed a thought provoking approach for implementation.  I am happy to recommend Jayne for the quality of her work, her engaging approach and her desire to develop fresh ideas to raise team performance.

Cat Kennedy Senior Director of OD

Jayne is a creative, talented, experienced and commercially orientated consultant. I would describe her style as "with positive impact" - her ability to engage both senior stakeholders and operational executives through clear, straight forward communication and focus, is what sets Jayne apart. An absolute professional, capable in every sense and a pleasure to partner with. I'm delighted to recommend Jayne for her expertise in the field of Organisational Development, her experience working with a diverse set of organisations and for being flexible and accommodating in the service she delivers.

Kevin Green CEO
Recruitment and Employment Confederation

Jayne is a well rounded OD professional who is able to make change happen whatever the environment. She is at her best working with management teams where she prompts learning and coaches performance improvement. I have seen her deliver high quality interventions at LloydsTSB and working with me at Royal Mail. I recommend her as an excellent consultant.

Johnathan Iles
British Airways Engineering

Jayne very quickly gained a good understanding of what we were trying to achieve with the "Engineering Our Future Programme" and helped us move this very complex and difficult programme to the next level and gave us the foundations to build on, developing far reaching culture change and organisation design proposals which have the buy in of the leadership team and trade unions alike. This would not have been possible without the thought, expertise and direction that Jayne brought to the team.

Abi Todd Founder
Limelight Consulting

It's with pleasure I write a recommendation for Jayne from her time with Telefonica.  Her key strength lies in her ability to engage and develop relationships quickly to get to the heart of the issue.  Jayne was instrumental in scoping a culture programme in partnership with the business, stakeholders and European teams; she is equally comfortable facilitating a Board discussion to determine next steps as she is with front line client groups. I highly recommend Jayne, she brings a level of energy that motivates and develops creative solutions with an incredibly strong customer focus in all aspects of her work.


Jayne is a highly creative professional who knows how to manage stakeholders while moving an important project forward. She is a real pleasure to work with.